Heroic Technical Writing: Advice and Insights on the Business of Technical Communication

Recently I went to the Secrets of the Empire virtual reality (VR) experience (you can read about that here). It was a game environment mixing VR and physical elements. While there was a brief script introducing this team-based, first-person-shooter game, for the most part the participants operated without instructions. It’s supposed to be intuitive, with no need for written instructions or help to read. Video games and even movies have been moving computer and other interfaces in the direction of a world without documentation…or, seemingly, writing. Does a technical writer fit in such a world? Yes, but it’s not immediately obvious. Continue reading →