Category Archives: Uncategorized

Building Trust

As someone who’s established a reputation for being trustworthy, I suppose it’s not a big surprise that I was once assigned the task of writing a class titled “Building Trust.” While I’ll share a few of the insights from that … Continue reading

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Usability in a Guest Service Environment

As some of you probably noticed, I’m a bit of a Star Wars fan. However, I have put off trying the latest Star Wars-related attraction at Disney’s Hollywood Studios because a) the lines have been too long and b) I … Continue reading

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Saving Lives With Checklists

The recent scary engine fire aboard United flight 328 reminded me that a lot of our transportation infrastructure depends greatly upon clear, easy-to-read technical documentation–specifically, checklists. Today I’ll walk through some helpful guidelines for pilot checklists…or any checklist, for that matter.

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Interview: Kristina Hendrix, Director of Communications

Kristina Hendrix and I worked together at Marshall Space Flight Center from 2006 to 2010. At the time, she was the events coordinator. Since then she’s gotten a Master’s Degree in Journalism with a strategic communication emphasis and has taken … Continue reading

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Gratitude in Times of Trouble

Today is Thanksgiving Day in the United States as well as a federal holiday, so rather than talk about work too much, I’ll share a couple thoughts about thankfulness and gratitude in a difficult time. Don’t worry, I’ll keep it … Continue reading

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