Paying for This Site
I write this blog out of the kindness of my heart, but contributions would be appreciated. If you become a regular contributor, I will conjure up bonus content or other bennies to make your contributions worth your while.
Category Archives: Uncategorized
Grad School: A Look Back
As May 11 passed this week, it occurred to me that it’s been 20 years since I got my master’s degree. Aside from saying, “Ouch,” and acknowledging a comment from a friend that I’m old, I wasn’t sure what to … Continue reading
Posted in careers, education, Uncategorized
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Building Trust
As someone who’s established a reputation for being trustworthy, I suppose it’s not a big surprise that I was once assigned the task of writing a class titled “Building Trust.” While I’ll share a few of the insights from that … Continue reading
Posted in education, personal, philosophy, Uncategorized
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Usability in a Guest Service Environment
As some of you probably noticed, I’m a bit of a Star Wars fan. However, I have put off trying the latest Star Wars-related attraction at Disney’s Hollywood Studios because a) the lines have been too long and b) I … Continue reading
Posted in Uncategorized
Tagged Disney, Disney World app, online help, Star Wars, usability, virtual queue
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Saving Lives With Checklists
The recent scary engine fire aboard United flight 328 reminded me that a lot of our transportation infrastructure depends greatly upon clear, easy-to-read technical documentation–specifically, checklists. Today I’ll walk through some helpful guidelines for pilot checklists…or any checklist, for that matter.
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Interview: Kristina Hendrix, Director of Communications
Kristina Hendrix and I worked together at Marshall Space Flight Center from 2006 to 2010. At the time, she was the events coordinator. Since then she’s gotten a Master’s Degree in Journalism with a strategic communication emphasis and has taken … Continue reading
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