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Category Archives: Uncategorized
Event Management: Brainstorming and Selecting Ideas
Following up on my Event Management post, today I’ll talk about brainstorming and selecting ideas for events. This is one of the more enjoyable parts of conference planning. This is a bit like brainstorming for vacation: with an unlimited budget … Continue reading
Grad School: A Look Back
As May 11 passed this week, it occurred to me that it’s been 20 years since I got my master’s degree. Aside from saying, “Ouch,” and acknowledging a comment from a friend that I’m old, I wasn’t sure what to … Continue reading
Posted in careers, education, Uncategorized
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Building Trust
As someone who’s established a reputation for being trustworthy, I suppose it’s not a big surprise that I was once assigned the task of writing a class titled “Building Trust.” While I’ll share a few of the insights from that … Continue reading
Posted in education, personal, philosophy, Uncategorized
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Usability in a Guest Service Environment
As some of you probably noticed, I’m a bit of a Star Wars fan. However, I have put off trying the latest Star Wars-related attraction at Disney’s Hollywood Studios because a) the lines have been too long and b) I … Continue reading
Posted in Uncategorized
Tagged Disney, Disney World app, online help, Star Wars, usability, virtual queue
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Saving Lives With Checklists
The recent scary engine fire aboard United flight 328 reminded me that a lot of our transportation infrastructure depends greatly upon clear, easy-to-read technical documentation–specifically, checklists. Today I’ll walk through some helpful guidelines for pilot checklists…or any checklist, for that matter.
Posted in Uncategorized
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