Category Archives: audience

The Art Behind Technical Writing

Just as engineering can be part art and part science, so too can technical writing be a mix of disciplines. The scientific part, of course, would be the facts: ensuring that the content is described accurately and precisely using correct … Continue reading

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What Situations Should You Handle in Person?

It’s been a while since I covered situations that should be handled in person vs. some form of remote technology, but the topic remains relevant as our technological toys continue to multiply and take over more of our lives. I’m … Continue reading

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Stage Props and Usability

Recently I was working on the prop committee for a local production of The Music Man. This served as a nice break from my usual reading-and-writing-heavy free time activities, but it also provided a few lessons in usability that I thought … Continue reading

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Communicating About Space: Apollo Plus 50

As a regular space enthusiast, writing professional, and soon-to-be-50-year-old, I’d be remiss if I didn’t touch on the anniversary Apollo 11, which happened 50 years ago Saturday. It’s a good time to reflect on that remarkable accomplishment, but also to … Continue reading

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Just the Facts: Writing in a Customer Complaint Situation

Whether you have “writer” in your job title or not, writing factually and opinion-free about customers in complaint situations is an important professional skill. My first experience doing business writing for pay was in the hospitality industry, but it could … Continue reading

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