Category Archives: audience

Customer Service Follow-Up

After I posted my rant about customer service last week, I decided to Twitter-shame the two companies involved. I didn’t hit Spectrum too hard, but Office Depot? Yeah, they got zinged, and much to my surprise, they responded. Today I’ll … Continue reading

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Writing and Distributing Surveys

As some of my regular readers might know, I tried to distribute a survey as part of my “Arts and Recreation on Mars” paper for Kepler Space Institute. The goal was to assess how people consumed/engaged with art or recreation … Continue reading

Posted in audience, education, metrics, reader response, social media | 2 Comments

Assumptions in the Freelance Proposal Business

One challenge I encounter when I do freelance writing for solo entrepreneurs, small businesses, and nonprofit organizations is an assumptions gap. This gap can create problems early or later in the relationship, depending on how quickly the problems arise.

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Reading the Fine Print

I’ve put my home-hunting efforts on temporary hold. I’m not happy about it, but I learned a hard lesson in the power of the “fine print” on contracts. If you’ve been put into a position to help write a contract, … Continue reading

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Requirements Writing at Home

Previously, I’ve discussed how technical writing skills can apply to vacation planning. There are other activities where a technical writer’s skills at organizing information and describing requirements also can apply, especially when you’re buying high-priced items such as vehicle or … Continue reading

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