Tag Archives: customer service

Adventures in Customer Service: The Saga Continues

My friend and mentor D2 believes that “the universe will conspire to tell you what you need to do,” or words to that effect. On that score, this week the universe offered me yet another reason to write something about … Continue reading

Posted in clients, personal, Technology, workplace | Tagged | Leave a comment

Customer Service Success–Finally!

For two months I’ve been in a cold war with Spectrum, my internet and phone provider, due to a variety of technical issues related to moving to my new home (see here, here, here, here, and here). I was going … Continue reading

Posted in personal, Technology, workplace | Tagged , , | 1 Comment

Too Much, Too Late

I’ve lost track of the number of times I’ve written about customer service issues in the last month, but the various sagas are not over. This week Office Depot appeared again after I’d pretty much written them off. They keep … Continue reading

Posted in clients, management, personal, workplace | Tagged | Leave a comment

Customer Service Issues, Continued

I seem to have become a magnet for customer service headaches. That, or some companies are just likely to create them due to their operational circumstances, culture, or systems. At any rate, I will once again be touching on customer … Continue reading

Posted in leadership, management, Technology | Tagged | Leave a comment

New Location Teething Problems

This past Saturday, I experienced another long phone call dealing with a customer service department. This seems to be a normal side effect of making a major change to one’s location or operations: expect teething problems as you get used … Continue reading

Posted in personal, Technology, workplace | Tagged | Leave a comment