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Tag Archives: customer service
New Location Teething Problems
This past Saturday, I experienced another long phone call dealing with a customer service department. This seems to be a normal side effect of making a major change to one’s location or operations: expect teething problems as you get used … Continue reading
Customer Service Issues, Continued
Honestly, I hadn’t expected (or wanted) to discuss customer service multiple times this month (here and here), yet here I am again, offering a couple more anecdotes from my personal life to reflect on how customer service affects one’s business.
Customer Service Follow-Up
After I posted my rant about customer service last week, I decided to Twitter-shame the two companies involved. I didn’t hit Spectrum too hard, but Office Depot? Yeah, they got zinged, and much to my surprise, they responded. Today I’ll … Continue reading
Is There a Customer Service Crisis, or Is It Just Me?
My time at Disney gave me a pretty thorough indoctrination into customer service. Not everyone gets that sort of training, I realize, and not everyone gets into jobs that require interaction with the public. Nevertheless, I’ve had a couple of … Continue reading
Posted in leadership, personal, workplace
Tagged complaints, customer service, instructional design, training
2 Comments
Customer Service with a Smile
My formative experiences in the working world were Osco Drug, where I worked as a clerk through high school and college, and the Walt Disney World Resort, where I worked in a variety of positions until my early 30s. Both … Continue reading