Category Archives: leadership

Technical Writing and Event Management, Revisited

I’ve written about event management a couple of times before (here and here, for example). However, I’ve not written about the activity in a comprehensive way because I have this lurking fear that if people see me writing about event … Continue reading

Posted in careers, clients, leadership, management, meetings, peers, personal, proposal writing, technical writing, volunteering, workplace | Tagged | Leave a comment

Leadership Lessons from Evony

My online game playing continues. I do manage to learn useful things while frittering away hours of my free time. No, really! Today I’ll talk about where it’s taken me…figuratively speaking, of course (I spend a ridiculous amount of time … Continue reading

Posted in leadership, management, personal, philosophy, workplace | Leave a comment

Customer Service Issues, Continued

I seem to have become a magnet for customer service headaches. That, or some companies are just likely to create them due to their operational circumstances, culture, or systems. At any rate, I will once again be touching on customer … Continue reading

Posted in leadership, management, Technology | Tagged | Leave a comment

Is There a Customer Service Crisis, or Is It Just Me?

My time at Disney gave me a pretty thorough indoctrination into customer service. Not everyone gets that sort of training, I realize, and not everyone gets into jobs that require interaction with the public. Nevertheless, I’ve had a couple of … Continue reading

Posted in leadership, personal, workplace | Tagged , , , | 2 Comments

Putting on Your Lawyer Hat

One rare occasions, I’ve provided an initial “lawyer’s eye” review of small business documents. This has occurred simply because I have a general idea of the sorts of things lawyers will nitpick. That said, whenever I’ve reviewed business agreements, employment … Continue reading

Posted in clients, consulting, education, freelancing, leadership, management, Office Politics, philosophy, workplace | Tagged , , , , | Leave a comment