Category Archives: management

Too Much, Too Late

I’ve lost track of the number of times I’ve written about customer service issues in the last month, but the various sagas are not over. This week Office Depot appeared again after I’d pretty much written them off. They keep … Continue reading

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Customer Service Issues, Continued

I seem to have become a magnet for customer service headaches. That, or some companies are just likely to create them due to their operational circumstances, culture, or systems. At any rate, I will once again be touching on customer … Continue reading

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Video Games and Life Lessons

The last time I played video games on a regular basis, I had an Atari 2600; Defender and Pac-Man were still played on new machines in game rooms. Obviously that was a while ago. I tried playing some of the … Continue reading

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What’s the Catch?

“You don’t get something for nothing” and “An offer too good to be true” are terms you hear occasionally in the business world. They reflect a bit of cynical wisdom that is worth noting if you are a freelance technical … Continue reading

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Log Jams and the Five Whys in the Workplace

One of the concepts used in a class I edit is called “The Five Whys.” This is where you’ve got a problem in the workplace and ask why it’s happening. However, as the concept title indicates, there’s more to it … Continue reading

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