Category Archives: management

7 Things to Work on As an Adult

Occasionally I’ll see a meme posted by one of my 50-something friends about what sorts of skills they wish young people “should be taught in high school” or the equivalent. Today I’ll take a shot at my answer, keeping a … Continue reading

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Leadership Lessons from Evony

My online game playing continues. I do manage to learn useful things while frittering away hours of my free time. No, really! Today I’ll talk about where it’s taken me…figuratively speaking, of course (I spend a ridiculous amount of time … Continue reading

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Guest Speaking: Senior Practicum

I again had the pleasure of speaking to a group of Marika Siegel‘s senior-level technical writing students at Michigan Tech University. They sent me a list of excellent questions in advance related to tech writing in general, job hunting, and … Continue reading

Posted in advocacy, audience, blogging, book writing, careers, education, engineering, guest speaking, management, personal, science, technical writing | Leave a comment

Too Much, Too Late

I’ve lost track of the number of times I’ve written about customer service issues in the last month, but the various sagas are not over. This week Office Depot appeared again after I’d pretty much written them off. They keep … Continue reading

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Customer Service Issues, Continued

I seem to have become a magnet for customer service headaches. That, or some companies are just likely to create them due to their operational circumstances, culture, or systems. At any rate, I will once again be touching on customer … Continue reading

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