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Category Archives: business writing
Attention to Detail in Technical Writing
When I was a young child (<5 years old), my mother made the mistake of telling me to “go jump in the tub” to get a bath. Literal-minded creature that I was, I climbed onto the edge of the tub … Continue reading
Legitimate vs. Entitlement Complaints
The current hot meme out there is to poke at white women of a certain age with a certain haircut (randomly named “Karen”) who act in an entitled/pushy manner and ask to see the manager. I’ve dealt with my share … Continue reading
Communication Up and Down the Chain of Command
When I worked in a corporate environment, I emailed a weekly report to my immediate supervisors. It often seemed like a tiresome chore or waste of time. I would send my report to my supervisor, and my supervisors and the … Continue reading
Are You Really Doing “Heroic” Technical Writing?
It occurs to me as I get older that I’ve made my career doing rather boring, out-of-the-way, bureaucratic work: answering complaint letters, developing internal training programs, developing spreadsheets, writing proposals, editing engineering reports, and so forth. None of those are … Continue reading
Do You Have What It Takes to Be a Technical Writer?
This question has come up a couple times recently, in person and online, so I thought I’d take the time to address it. I’ve talked on this page about technical skills needed for the job, as well as soft skills and … Continue reading