Category Archives: business writing

Book Review: 55 Ways to Add Disney Magic to Your Organization

While today’s post will not be the first time I’ve written a book review, this is also one of those rare times when I’m performing a cross-branding exercise as well. While I’ll be reviewing my friend Pete Blank‘s book, 55 Ways … Continue reading

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Attention to Detail in Technical Writing

When I was a young child (<5 years old), my mother made the mistake of telling me to “go jump in the tub” to get a bath. Literal-minded creature that I was, I climbed onto the edge of the tub … Continue reading

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Legitimate vs. Entitlement Complaints

The current hot meme out there is to poke at white women of a certain age with a certain haircut (randomly named “Karen”) who act in an entitled/pushy manner and ask to see the manager. I’ve dealt with my share … Continue reading

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Communication Up and Down the Chain of Command

When I worked in a corporate environment, I emailed a weekly report to my immediate supervisors. It often seemed like a tiresome chore or waste of time. I would send my report to my supervisor, and my supervisors and the … Continue reading

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Are You Really Doing “Heroic” Technical Writing?

It occurs to me as I get older that I’ve made my career doing rather boring, out-of-the-way, bureaucratic work: answering complaint letters, developing internal training programs, developing spreadsheets, writing proposals, editing engineering reports, and so forth. None of those are … Continue reading

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