Category Archives: clients

Customer Service with a Smile

My formative experiences in the working world were Osco Drug, where I worked as a clerk through high school and college, and the Walt Disney World Resort, where I worked in a variety of positions until my early 30s. Both … Continue reading

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Handling Multiple Customers & Deadlines as a Freelancer

The good news about working as a freelancer for multiple customers is that your customers know up front that other people have a call on your time. And I’d have to say, for the most part, they respect that reality. … Continue reading

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Why Don’t You Talk More About Technical Writing?

Since starting this blog in 2011, I’ve discussed the actual tasks of technical writing as well as a lot of the external (and internal) considerations that affect that writing. Some of you might be wondering if this really IS a … Continue reading

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Observing Change in Your Industry

It’s been nearly ten years since last attended a conference for the American Institute for Aeronautics and Astronautics (AIAA), which is the professional association for aerospace engineers. While I posted my observations of what happened, I haven’t yet written my … Continue reading

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Keywords and Job Searches

I’m always curious about how recruiters find my name because some of the jobs are obviously so far off from my skill set, I wonder if they’re reading my LinkedIn profile correctly. At the moment I am not looking for … Continue reading

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