Category Archives: clients

Reader Response: Is There Work You Would Not Do?

I’m always open to new topics for Heroic Technical Writing, and I’d like to thank my friend Sarah Across the Pond for today’s question, the short version of which is, is there work you would not do? The short answer is: not … Continue reading

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Do You Need a Diplomacy Filter?

Sometime in my twenties, I started realizing that people could get hurt or offended by my choice of words in a business document. I wasn’t insulting people (deliberately) or using vulgar language. I was, however, not always aware of some … Continue reading

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Do You Have to Be an Engineer to Write for Engineers?

The short answer to the title of this entry is “Not just no, but heck no!” However, I encountered a differing few in the comment threads on LinkedIn and felt the need to respond at greater length without clogging the … Continue reading

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Some Basics About Business Correspondence

I’ve written about complaint letters and how to respond to them, and those posts are useful for business writing, but they cover only a very specific type of business situation. In addition to writing or handling complaints, organizations will write formal … Continue reading

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Generational Approaches to Technology

On Sunday night I was enjoying a meal with my father, bonus mom, and several friends of theirs when I made the “mistake” of checking my phone because it vibrated, indicating that I had an email. Soon thereafter, I was … Continue reading

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Letting the Client Tell Their Story

A new customer called this past week to explain his needs. He’s a friend, so the conversation occasionally drifted into personal items as expected. However, one thing I noticed after checking my clock was that the initial call about work … Continue reading

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Working for Geniuses

Recently, it occurred to me that I’m not nearly as much of a genius as I used to think I was. This is not done with a great deal of sadness, merely a pragmatic realization (one of my father’s favorite … Continue reading

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