Category Archives: clients

Recovering After Starting Off Badly

We all have those moments where our first impression is not quite our best. We show up to meet the new clients only to discover we’ve worn two different-colored shoes or we forget an assignment from a new customer or … Continue reading

Quote | Posted on by | 2 Comments

Customer Service with a Smile

My formative experiences in the working world were Osco Drug, where I worked as a clerk through high school and college, and the Walt Disney World Resort, where I worked in a variety of positions until my early 30s. Both … Continue reading

Quote | Posted on by | Tagged | 1 Comment

Handling Multiple Customers & Deadlines as a Freelancer

The good news about working as a freelancer for multiple customers is that your customers know up front that other people have a call on your time. And I’d have to say, for the most part, they respect that reality. … Continue reading

Quote | Posted on by | Tagged | 1 Comment

Why Don’t You Talk More About Technical Writing?

Since starting this blog in 2011, I’ve discussed the actual tasks of technical writing as well as a lot of the external (and internal) considerations that affect that writing. Some of you might be wondering if this really IS a … Continue reading

Quote | Posted on by | 2 Comments

Observing Change in Your Industry

It’s been nearly ten years since last attended a conference for the American Institute for Aeronautics and Astronautics (AIAA), which is the professional association for aerospace engineers. While I posted my observations of what happened, I haven’t yet written my … Continue reading

Quote | Posted on by | Leave a comment