Category Archives: clients

How to Apologize

“You know they can teach you everything about being a cop except how to live with a mistake.” –Al Powell, Die Hard Making a bad mistake with a coworker or client doesn’t happen very often with me, but often when I … Continue reading

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Handling Last-Minute Requests

We all get them, even if we’re not technical writers in our professions. Is there a sensible way to deal with last-minute requests? Fortunately, yes. Is there such a thing as hard-and-fast rule that covers every situation? Alas, no. But … Continue reading

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Skill Sets for Freelance Writing

As part of my ongoing quest to meet my readers’ expectations (and, as an extra bonus, get content for a book based on this blog), today’s entry is, again, based on a reader suggestion. Thanks again to Nevin in Ireland, … Continue reading

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The Good Parts About Working With SMEs

This blog was written in response to a survey comment. One survey respondent said that “Interactive skills and depth of listening even appear unpleasant.” Wow. I guess he had a point: I’ve often shared some of my “horror stories” when … Continue reading

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What is a Day in the Life of a Technical Writer Really Like?

This might or might not make it into the book, but it might set the table for an early chapter. The reality is, depending on what you do and where and for whom, your daily routine can be anything from actually routine … Continue reading

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Blogging for Your Audience (i.e., The Space Industry Blogs Were Not a Detour)

For the last 2-3 weeks, I’ve been writing blogs targeted to my audience members who have emailed me about getting a job in the space business, as those are the majority of readers who contact me. I basically kicked out … Continue reading

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Reader Response: Is There Work You Would Not Do?

I’m always open to new topics for Heroic Technical Writing, and I’d like to thank my friend Sarah Across the Pond for today’s question, the short version of which is, is there work you would not do? The short answer is: not … Continue reading

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