Category Archives: clients

Do You Have to Be an Engineer to Write for Engineers?

The short answer to the title of this entry is “Not just no, but heck no!” However, I encountered a differing few in the comment threads on LinkedIn and felt the need to respond at greater length without clogging the … Continue reading

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Some Basics About Business Correspondence

I’ve written about complaint letters and how to respond to them, and those posts are useful for business writing, but they cover only a very specific type of business situation. In addition to writing or handling complaints, organizations will write formal … Continue reading

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Generational Approaches to Technology

On Sunday night I was enjoying a meal with my father, bonus mom, and several friends of theirs when I made the “mistake” of checking my phone because it vibrated, indicating that I had an email. Soon thereafter, I was … Continue reading

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Letting the Client Tell Their Story

A new customer called this past week to explain his needs. He’s a friend, so the conversation occasionally drifted into personal items as expected. However, one thing I noticed after checking my clock was that the initial call about work … Continue reading

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Working for Geniuses

Recently, it occurred to me that I’m not nearly as much of a genius as I used to think I was. This is not done with a great deal of sadness, merely a pragmatic realization (one of my father’s favorite … Continue reading

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How Stupid Are You Willing to Look?

I was working my first proposal-writing job for a defense contractor inside the Beltway when I learned a professional habit that more often than not has saved my life: I learned to ask stupid questions.

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The Most Important Questions to Ask a New Client

While I’ve written previously about the two most important questions you should ask when given a new task or assignment, since I just picked up a new client recently, I thought I’d take a step back and address the sorts … Continue reading

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