Category Archives: clients

Editing Someone Else’s Book

This past week I picked up a new customer. A mutual friend referred this gentleman to me as a potential editor for the book he wanted to write. Thanks to a mix of my own experience working with clients and … Continue reading

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7 Things to Work on As an Adult

Occasionally I’ll see a meme posted by one of my 50-something friends about what sorts of skills they wish young people “should be taught in high school” or the equivalent. Today I’ll take a shot at my answer, keeping a … Continue reading

Posted in careers, clients, management, Office Politics, peers, personal, Technology, workplace | Leave a comment

Adventures in Customer Service: The Saga Continues

My friend and mentor D2 believes that “the universe will conspire to tell you what you need to do,” or words to that effect. On that score, this week the universe offered me yet another reason to write something about … Continue reading

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Too Much, Too Late

I’ve lost track of the number of times I’ve written about customer service issues in the last month, but the various sagas are not over. This week Office Depot appeared again after I’d pretty much written them off. They keep … Continue reading

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Customer Service Issues, Continued

Honestly, I hadn’t expected (or wanted) to discuss customer service multiple times this month (here and here), yet here I am again, offering a couple more anecdotes from my personal life to reflect on how customer service affects one’s business.

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