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Author Archives: Bart Leahy
Leadership Lessons from Evony
My online game playing continues. I do manage to learn useful things while frittering away hours of my free time. No, really! Today I’ll talk about where it’s taken me…figuratively speaking, of course (I spend a ridiculous amount of time … Continue reading
Posted in leadership, management, personal, philosophy, workplace
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Planning for the Long Term
Recently I’ve been interacting more with my older relatives: parents, aunts, uncles, etc.–and it occurs to me that I have yet another set of challenges awaiting me two to three decades from now. Today I’ll talk a little bit about … Continue reading
Posted in personal
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Interview: Michael Doornbos, Maker and Documentation User
I meet a lot of interesting people in the space business. One of them, Michael Doornbos, is a veteran, engineer, and pilot who now works on software and websites of various sorts who builds things in his spare time like … Continue reading
Posted in documentation, engineering, interviews, technical writing
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Guest Speaking: Senior Practicum
I again had the pleasure of speaking to a group of Marika Siegel‘s senior-level technical writing students at Michigan Tech University. They sent me a list of excellent questions in advance related to tech writing in general, job hunting, and … Continue reading
Customer Service Success–Finally!
For two months I’ve been in a cold war with Spectrum, my internet and phone provider, due to a variety of technical issues related to moving to my new home (see here, here, here, here, and here). I was going … Continue reading
Posted in personal, Technology, workplace
Tagged customer relations, customer service, doing it right
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