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Author Archives: Bart Leahy
Better, Faster, Cheaper: Pick Two, The Home Edition
I’m ridiculously late posting today because I’ve been balancing paying work with school and moving-related tasks. Tonight’s adventure was a solid lesson in “better, faster, cheaper.” Whether you’re purchasing IT equipment, procuring a large space system, or buying home appliances, … Continue reading
Posted in personal, proposal writing
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The Forms Must Be Obeyed: Applying for a Mortgage
The amount of paperwork required to apply for a mortgage loan can be a little daunting and frustrating at times. Tomorrow I’ll be signing the paperwork that will make me the proud owner of a condominium in Winter Park, Florida. … Continue reading
Posted in documentation, personal, technical writing, Technology
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The Tools of the Trade
Updated 9:13 a.m. 15 July 2021 to add highlights and apology for length. Each job or trade has evolved specialized tools to do the job better, from carpenters to chefs. Technical writers are no exception, though there are not a … Continue reading
Speak Not of the Devil in Your Proposals
An old saying from my English ancestors states, “Speak of the devil and he will appear.” As he is our entity of maximum evil (or entropy, if you prefer), you didn’t want the Devil appearing anywhere near you. In a … Continue reading
Usability in a Guest Service Environment
As some of you probably noticed, I’m a bit of a Star Wars fan. However, I have put off trying the latest Star Wars-related attraction at Disney’s Hollywood Studios because a) the lines have been too long and b) I … Continue reading
Posted in Uncategorized
Tagged Disney, Disney World app, online help, Star Wars, usability, virtual queue
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