Tag Archives: complaints

Legitimate vs. Entitlement Complaints

The current hot meme out there is to poke at white women of a certain age with a certain haircut (randomly named “Karen”) who act in an entitled/pushy manner and ask to see the manager. I’ve dealt with my share … Continue reading

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How to Respond to Complaint Letters

Yesterday I had the opportunity to be a virtual “guest speaker” for a technical writing class at Iowa State University. In the follow-up discussions with the professor, I was asked additional questions about answering guest letters for the Walt Disney … Continue reading

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