Tag Archives: training

Beaver Dams, Culverts, and Technical Communication

Every once in a while, I find a fun example of technical communication “in the wild,” which is to say in an environment you wouldn’t necessarily expect or associate with technical communication. This week, I offer up the YouTube videos … Continue reading

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Customer Service Follow-Up

After I posted my rant about customer service last week, I decided to Twitter-shame the two companies involved. I didn’t hit Spectrum too hard, but Office Depot? Yeah, they got zinged, and much to my surprise, they responded. Today I’ll … Continue reading

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Is There a Customer Service Crisis, or Is It Just Me?

My time at Disney gave me a pretty thorough indoctrination into customer service. Not everyone gets that sort of training, I realize, and not everyone gets into jobs that require interaction with the public. Nevertheless, I’ve had a couple of … Continue reading

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Knowledge is Power, But How Do You Use It?

With great power comes great responsibility. —Uncle Ben, Spider-Man It’s more or less a truism in the workplace that “knowledge is power.” Knowledge can take many forms, depending on the nature of the work, from hands-on skills to institutional knowledge to having … Continue reading

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Transitions

I am in the process of switching from one NASA customer to another. This means training my replacement to do what I was doing. As it happens, this is an amicable transition–I’m moving on to another part of NASA by … Continue reading

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