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Tag Archives: training
Customer Service Follow-Up
After I posted my rant about customer service last week, I decided to Twitter-shame the two companies involved. I didn’t hit Spectrum too hard, but Office Depot? Yeah, they got zinged, and much to my surprise, they responded. Today I’ll … Continue reading
Is There a Customer Service Crisis, or Is It Just Me?
My time at Disney gave me a pretty thorough indoctrination into customer service. Not everyone gets that sort of training, I realize, and not everyone gets into jobs that require interaction with the public. Nevertheless, I’ve had a couple of … Continue reading
Posted in leadership, personal, workplace
Tagged complaints, customer service, instructional design, training
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Knowledge is Power, But How Do You Use It?
With great power comes great responsibility. —Uncle Ben, Spider-Man It’s more or less a truism in the workplace that “knowledge is power.” Knowledge can take many forms, depending on the nature of the work, from hands-on skills to institutional knowledge to having … Continue reading
Posted in consulting, documentation, mentoring, philosophy, workplace
Tagged knowledge sharing, single point of failure, training
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Transitions
I am in the process of switching from one NASA customer to another. This means training my replacement to do what I was doing. As it happens, this is an amicable transition–I’m moving on to another part of NASA by … Continue reading
Posted in careers, personal, philosophy, technical writing, workplace
Tagged job transition, office politics, training
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