Tag Archives: training

Customer Service Follow-Up

After I posted my rant about customer service last week, I decided to Twitter-shame the two companies involved. I didn’t hit Spectrum too hard, but Office Depot? Yeah, they got zinged, and much to my surprise, they responded. Today I’ll … Continue reading

Posted in audience, personal, workplace | Tagged , , | 4 Comments

Is There a Customer Service Crisis, or Is It Just Me?

My time at Disney gave me a pretty thorough indoctrination into customer service. Not everyone gets that sort of training, I realize, and not everyone gets into jobs that require interaction with the public. Nevertheless, I’ve had a couple of … Continue reading

Posted in leadership, personal, workplace | Tagged , , , | 2 Comments

Knowledge is Power, But How Do You Use It?

With great power comes great responsibility. —Uncle Ben,¬†Spider-Man It’s more or less a truism in the workplace¬†that “knowledge is power.” Knowledge can take many forms, depending on the nature of the work, from hands-on skills to institutional knowledge to having … Continue reading

Posted in consulting, documentation, mentoring, philosophy, workplace | Tagged , , | Leave a comment

Transitions

I am in the process of switching from one NASA customer to another. This means training my replacement to do what I was doing. As it happens, this is an amicable transition–I’m moving on to another part of NASA by … Continue reading

Posted in careers, personal, philosophy, technical writing, workplace | Tagged , , | Leave a comment