Tag Archives: usability

Usability in a Guest Service Environment

As some of you probably noticed, I’m a bit of a Star Wars fan. However, I have put off trying the latest Star Wars-related attraction at Disney’s Hollywood Studios because a) the lines have been too long and b) I … Continue reading

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Service Review: Hello Fresh

Someone in the reading audience is probably asking, “How on EARTH can a review of a meal delivery service relate to technical writing?” To which I would say: 1) You know me by now, I’ll find a way; and 2) … Continue reading

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Car Repairs and the Design of Documents

I’m sitting in the waiting room of the local Honda dealership, waiting a few patient hours for the mechanics to fix the alignment on my Accord and replace all four tires. I’m about to launch into a complaint about my … Continue reading

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Website Usability

I have already written a great deal about print document usability here, and for the most part the guidelines I suggested there also apply to reading on the web. People still read top to bottom, left to right (at least … Continue reading

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