Tag Archives: usability

Car Repairs and the Design of Documents

I’m sitting in the waiting room of the local Honda dealership, waiting a few patient hours for the mechanics to fix the alignment on my Accord and replace all four tires. I’m about to launch into a complaint about my … Continue reading

Posted in audience, documentation, documents, engineering, personal | Tagged , | Leave a comment

Website Usability

I have already written a great deal about print document usability here, and for the most part the guidelines I suggested there also apply to reading on the web. People still read top to bottom, left to right (at least … Continue reading

Posted in audience, documents, engineering, technical writing | Tagged , , , , | 4 Comments