Paying for This Site
Heroic Technical Writing on Facebook
Twittering
- Hard to argue with this. @swandixie twitter.com/GeekFilter/sta… 23 hours ago
- If you realize something bad is happening to people you admire, do you tune it out or pay closer attention to learn what's really going on? 1 day ago
- Another 12 days in @facebook jail. Near as I can guess, it’s because I pointed out that a verb I was not supposed t… twitter.com/i/web/status/1… 1 day ago
-
Recent Posts
Follow this blog via email
Archives
Categories
Tag Archives: usability
Usability in a Guest Service Environment
As some of you probably noticed, I’m a bit of a Star Wars fan. However, I have put off trying the latest Star Wars-related attraction at Disney’s Hollywood Studios because a) the lines have been too long and b) I … Continue reading
Posted in Uncategorized
Tagged Disney, Disney World app, online help, Star Wars, usability, virtual queue
2 Comments
Service Review: Hello Fresh
Someone in the reading audience is probably asking, “How on EARTH can a review of a meal delivery service relate to technical writing?” To which I would say: 1) You know me by now, I’ll find a way; and 2) … Continue reading
Car Repairs and the Design of Documents
I’m sitting in the waiting room of the local Honda dealership, waiting a few patient hours for the mechanics to fix the alignment on my Accord and replace all four tires. I’m about to launch into a complaint about my … Continue reading
Posted in audience, documentation, documents, engineering, personal
Tagged business writing, usability
Leave a comment
Website Usability
I have already written a great deal about print document usability here, and for the most part the guidelines I suggested there also apply to reading on the web. People still read top to bottom, left to right (at least … Continue reading
Posted in audience, documents, engineering, technical writing
Tagged organization, search engine optimization, SEO, usability, web design
4 Comments