Video Games and Life Lessons

Posted on September 9, 2021 by Bart Leahy

The last time I played video games on a regular basis, I had an Atari 2600; Defender and Pac-Man were still played on new machines in game rooms. Obviously that was a while ago. I tried playing some of the newer games as I got older, but I quickly discovered that the “first-person shooter” games were not my style, and a lot of other games got me motion sick. I did not expect to pick up the habit again, but I have in the last couple weeks. It’s been enlightening. Continue reading →

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Labor Day Break

Posted on September 6, 2021 by Bart Leahy

Yep, it’s that time again, where I realize it’s Monday and I haven’t written a post yet. However, fortunately it’s a holiday, so it’s also a good excuse to take the day off from my writing labors and concentrate on the labor involved in maintaining my home. Fear not, Dear Readers: I have more excitement coming soon: more customer service adventures, a meditation on video games, and a response from a reader interested in writing for NASA. Stay tuned. Adventure awaits!

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New Location Teething Problems

Posted on September 2, 2021 by Bart Leahy

This past Saturday, I experienced another long phone call dealing with a customer service department. This seems to be a normal side effect of making a major change to one’s location or operations: expect teething problems as you get used to your new circumstances. And yes, there will be some customer service lessons included in this post as well. Continue reading →

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Customer Service Issues, Continued

Posted on August 30, 2021 by Bart Leahy

Honestly, I hadn’t expected (or wanted) to discuss customer service multiple times this month (here and here), yet here I am again, offering a couple more anecdotes from my personal life to reflect on how customer service affects one’s business. Continue reading →

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What’s the Catch?

Posted on August 26, 2021 by Bart Leahy

“You don’t get something for nothing” and “An offer too good to be true” are terms you hear occasionally in the business world. They reflect a bit of cynical wisdom that is worth noting if you are a freelance technical writer or editor. Today I’ll discuss some of those offers and how you should think about them before accepting them. Continue reading →

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