Category Archives: workplace

Follow-Up and Why It Matters

Follow-up: I’ve talked about this before. Having spent 18 years of my life working in retail and hospitality, I’ve got more than a few opinions on customer service performed badly. Unfortunately, I’ve also found a lot of experiences that spurred … Continue reading

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Proposal Style Sheets

I’m in the midst of another client proposal this month, so there might be a couple proposal-related posts. Nothing wrong with that: it’s a great way for tech writers to earn a steady income and grow their business network. Today’s … Continue reading

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Crisis Communications

Today I’ll be talking a bit about crisis communications–how to help an organization communicate with the public about what it is doing should some major event–environmental (weather), human-created (violence), governmental (policy), or other major event negatively affect their operations. Some … Continue reading

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Raising Rates in a Time of Economic Turmoil

With inflation reaching levels not seen in 40 years, asking for a raise or rate increase (if you’re a freelancer) can be tricky. However, I did raise my hourly rate this past month, in part to help me cope better … Continue reading

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Staffing for Events

Continuing my riff on Event Management, today I’ll be discussing recruiting team members for the event. A reader commented about an external event management company on the last post, so let me clarify that the assumption for these posts is … Continue reading

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