Search Results for: network

Follow-Up and Why It Matters

Posted on July 29, 2022 by Bart Leahy

Follow-up: I’ve talked about this before. Having spent 18 years of my life working in retail and hospitality, I’ve got more than a few opinions on customer service performed badly. Unfortunately, I’ve also found a lot of experiences that spurred … Continue reading →

Posted in clients, personal, philosophy, Technology, workplace | Tagged , , , | Leave a comment

Proposal Style Sheets

Posted on July 22, 2022 by Bart Leahy

I’m in the midst of another client proposal this month, so there might be a couple proposal-related posts. Nothing wrong with that: it’s a great way for tech writers to earn a steady income and grow their business network. Today’s … Continue reading →

Posted in peers, proposal writing, technical writing, workplace | Leave a comment

Life in the Time of COVID

Posted on January 14, 2022 by Bart Leahy

I can see a point–maybe 2-4 years from now–where I’ll need to put out an updated version of the Heroic Technical Writing book because it was written with the pre-COVID world in mind. As we creep up on the beginning of … Continue reading →

Posted in clients, peers, personal, workplace | 1 Comment

Guest Speaking: Senior Practicum

Posted on October 14, 2021 by Bart Leahy

I again had the pleasure of speaking to a group of Marika Siegel‘s senior-level technical writing students at Michigan Tech University. They sent me a list of excellent questions in advance related to tech writing in general, job hunting, and … Continue reading →

Posted in advocacy, audience, blogging, book writing, careers, education, engineering, guest speaking, management, personal, science, technical writing | Leave a comment

Customer Service Success–Finally!

Posted on October 11, 2021 by Bart Leahy

For two months I’ve been in a cold war with Spectrum, my internet and phone provider, due to a variety of technical issues related to moving to my new home (see here, here, here, here, and here). I was going … Continue reading →

Posted in personal, Technology, workplace | Tagged , , | 1 Comment