Search Results for: network

Five Tips to Make Networking Work For You

I can’t be an introvert all the time, and when it comes to doing my job, I’m surprisingly sociable. This is important because talking to people is how you build the relationships that help your scope of knowledge grow. And … Continue reading

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Guest Speaking: Senior Practicum

I again had the pleasure of speaking to a group of Marika Siegel‘s senior-level technical writing students at Michigan Tech University. They sent me a list of excellent questions in advance related to tech writing in general, job hunting, and … Continue reading

Posted in advocacy, audience, blogging, book writing, careers, education, engineering, guest speaking, management, personal, science, technical writing | Leave a comment

Customer Service Success–Finally!

For two months I’ve been in a cold war with Spectrum, my internet and phone provider, due to a variety of technical issues related to moving to my new home (see here, here, here, here, and here). I was going … Continue reading

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Customer Service Issues, Continued

Honestly, I hadn’t expected (or wanted) to discuss customer service multiple times this month (here and here), yet here I am again, offering a couple more anecdotes from my personal life to reflect on how customer service affects one’s business.

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Translating Wisdom into a Career Path

As I’ve gotten older and have done more unusual things with my career, I’ve found more people asking me for advice. Not just students but peers, which is gratifying because the target audience for Heroic Technical Writing is quite a … Continue reading

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