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Category Archives: Uncategorized
Communications & Career Lessons from the von Braun Symposium
Hello, technical communication enthusiasts! I know, it’s been a while since I wrote here, so let’s get to it. On assignment for my job, last week I attended the annual American Astronautical Society (AAS) von Braun Space Exploration Symposium in … Continue reading
Event Management: Brainstorming and Selecting Ideas
Following up on my Event Management post, today I’ll talk about brainstorming and selecting ideas for events. This is one of the more enjoyable parts of conference planning. This is a bit like brainstorming for vacation: with an unlimited budget … Continue reading
Grad School: A Look Back
As May 11 passed this week, it occurred to me that it’s been 20 years since I got my master’s degree. Aside from saying, “Ouch,” and acknowledging a comment from a friend that I’m old, I wasn’t sure what to … Continue reading
Posted in careers, education, Uncategorized
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Building Trust
As someone who’s established a reputation for being trustworthy, I suppose it’s not a big surprise that I was once assigned the task of writing a class titled “Building Trust.” While I’ll share a few of the insights from that … Continue reading
Posted in education, personal, philosophy, Uncategorized
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Usability in a Guest Service Environment
As some of you probably noticed, I’m a bit of a Star Wars fan. However, I have put off trying the latest Star Wars-related attraction at Disney’s Hollywood Studios because a) the lines have been too long and b) I … Continue reading
Posted in Uncategorized
Tagged Disney, Disney World app, online help, Star Wars, usability, virtual queue
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