Category Archives: personal

Wrapping Up 2021 and Preview of Coming Attractions for 2022

Greetings, all! After taking a few weeks off to rest and reflect, your friendly, neighborhood Heroic Technical Writer is back in action. One of the primary reasons I paused–aside from being busy–was simple burnout. I was often scrambling at the … Continue reading

Posted in audience, blogging, consulting, education, guest speaking, mentoring, personal, philosophy, reader response, technical writing, workplace | 1 Comment

Leave of Absence

Dear Heroic Tech Writing Readers: I will be taking a leave of absence from twice-a-week blogging for a brief spell—probably a month or two. The content won’t go away, and I’m still available to answer questions. I’m just backed up … Continue reading

Posted in blogging, personal | 2 Comments

7 Things to Work on As an Adult

Occasionally I’ll see a meme posted by one of my 50-something friends about what sorts of skills they wish young people “should be taught in high school” or the equivalent. Today I’ll take a shot at my answer, keeping a … Continue reading

Posted in careers, clients, management, Office Politics, peers, personal, Technology, workplace | Leave a comment

Adventures in Customer Service: The Saga Continues

My friend and mentor D2 believes that “the universe will conspire to tell you what you need to do,” or words to that effect. On that score, this week the universe offered me yet another reason to write something about … Continue reading

Posted in clients, personal, Technology, workplace | Tagged | Leave a comment

How Do You Trust?

Trusting others can be challenging, in your personal life and in the workplace on occasion. You find yourself wondering: does this person have an agenda? Will he throw me under the bus if a problem arises? Can I assign this … Continue reading

Posted in peers, personal, workplace | Leave a comment