Category Archives: metrics

Continuous Improvement for the Writer

I was rambling on in my personal blog about self-improvement, and after some thought I realized that I could find a way to tie that blog to tech writing. Businesses talk a lot about “continuous improvement,” but it’s often difficult … Continue reading

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Estimating Labor Hours

“Mr. Scott, have you always multiplied your repair estimates by a factor of 4?” “Of course, sir. How else can I maintain my reputation as a miracle worker?” —Star Trek III: The Search for Spock

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Metrics As a Side Project

In a couple of jobs I’ve had, I’ve ended up volunteering for work and finding myself getting a somewhat thankless task: collecting departmental metrics. I also got a chance to cowrite a class on training evaluation, which included more metrics. … Continue reading

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