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Category Archives: audience
Just the Facts: Writing in a Customer Complaint Situation
Whether you have “writer” in your job title or not, writing factually and opinion-free about customers in complaint situations is an important professional skill. My first experience doing business writing for pay was in the hospitality industry, but it could … Continue reading
Posted in audience, business writing, clients, workplace
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Talking About Space
Today I’ll be giving a talk in Huntsville, Alabama titled “Communicating About Space: Pitfalls and Priorities.” This will be an interesting experiment for me and my audience, as this will be a joint meeting of HAL5, the local chapter of the … Continue reading
Posted in audience, personal, presentations, technical writing
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2018: Looking Back
It’s the last post of the calendar year, and I’ve done this once or twice before, so it seems fitting that I close out 2018 with a look backward.
Observing Change in Your Industry
It’s been nearly ten years since last attended a conference for the American Institute for Aeronautics and Astronautics (AIAA), which is the professional association for aerospace engineers. While I posted my observations of what happened, I haven’t yet written my … Continue reading
Translating Technology for an International Audience
Several of the sessions I attended at the AIAA Space Forum were given by engineers or scientists who were not native English speakers. I give them a lot of credit for being wiling to stand up and present on a … Continue reading