Author Archives: Bart Leahy

About Bart Leahy

Freelance Technical Writer, Science Cheerleader Event & Membership Director, and an all-around nice guy. Here to help.

New Location Teething Problems

This past Saturday, I experienced another long phone call dealing with a customer service department. This seems to be a normal side effect of making a major change to one’s location or operations: expect teething problems as you get used … Continue reading

Posted in personal, Technology, workplace | Tagged | Leave a comment

Customer Service Issues, Continued

Honestly, I hadn’t expected (or wanted) to discuss customer service multiple times this month (here and here), yet here I am again, offering a couple more anecdotes from my personal life to reflect on how customer service affects one’s business.

Posted in clients, personal, Technology, workplace | Tagged | Leave a comment

What’s the Catch?

“You don’t get something for nothing” and “An offer too good to be true” are terms you hear occasionally in the business world. They reflect a bit of cynical wisdom that is worth noting if you are a freelance technical … Continue reading

Posted in clients, consulting, freelancing, management, personal, philosophy, volunteering, workplace | Leave a comment

Customer Service Follow-Up

After I posted my rant about customer service last week, I decided to Twitter-shame the two companies involved. I didn’t hit Spectrum too hard, but Office Depot? Yeah, they got zinged, and much to my surprise, they responded. Today I’ll … Continue reading

Posted in audience, personal, workplace | Tagged , , | 4 Comments

Is There a Customer Service Crisis, or Is It Just Me?

My time at Disney gave me a pretty thorough indoctrination into customer service. Not everyone gets that sort of training, I realize, and not everyone gets into jobs that require interaction with the public. Nevertheless, I’ve had a couple of … Continue reading

Posted in leadership, personal, workplace | Tagged , , , | 2 Comments