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Category Archives: workplace
Is There a Customer Service Crisis, or Is It Just Me?
My time at Disney gave me a pretty thorough indoctrination into customer service. Not everyone gets that sort of training, I realize, and not everyone gets into jobs that require interaction with the public. Nevertheless, I’ve had a couple of … Continue reading
Posted in leadership, personal, workplace
Tagged complaints, customer service, instructional design, training
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Getting Back Up to Speed
While a bit later than I’d like, Heroic Technical Writing is back in action after a 30-mile relocation. Last week I talked about my process for shutting down my business in preparation for moving. Today (tonight) I’ll be writing about … Continue reading
Posted in freelancing, management, personal, Technology, workplace
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The Little Things
Several years ago I had a discussion with a Millennial intern who resented the notion of “paying your dues,” i.e., being required to do unenjoyable, tedious, boring, or unchallenging work before being allowed to do more exciting work, get a … Continue reading
Posted in management, mentoring, personal, technical writing, workplace
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Home Hunting and Proposal Recaps
I put in a bid for a condominium last week only to have it rejected. It was disappointing because the place matched a lot of my must-haves for a home. Be that as it may, I can always get a … Continue reading
Posted in clients, personal, proposal writing, workplace
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Adventures in Meeting Minutes
Taking meeting minutes is one of the smaller tasks I handle, but it can provide an important record of business dealings within an organization or between one organization and another. However, it’s not always as easy as I like to … Continue reading
Posted in clients, documentation, documents, meetings, technical writing, workplace
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