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Category Archives: personal
New Location Teething Problems
This past Saturday, I experienced another long phone call dealing with a customer service department. This seems to be a normal side effect of making a major change to one’s location or operations: expect teething problems as you get used … Continue reading
Customer Service Issues, Continued
Honestly, I hadn’t expected (or wanted) to discuss customer service multiple times this month (here and here), yet here I am again, offering a couple more anecdotes from my personal life to reflect on how customer service affects one’s business.
What’s the Catch?
“You don’t get something for nothing” and “An offer too good to be true” are terms you hear occasionally in the business world. They reflect a bit of cynical wisdom that is worth noting if you are a freelance technical … Continue reading
Posted in clients, consulting, freelancing, management, personal, philosophy, volunteering, workplace
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Customer Service Follow-Up
After I posted my rant about customer service last week, I decided to Twitter-shame the two companies involved. I didn’t hit Spectrum too hard, but Office Depot? Yeah, they got zinged, and much to my surprise, they responded. Today I’ll … Continue reading
Is There a Customer Service Crisis, or Is It Just Me?
My time at Disney gave me a pretty thorough indoctrination into customer service. Not everyone gets that sort of training, I realize, and not everyone gets into jobs that require interaction with the public. Nevertheless, I’ve had a couple of … Continue reading
Posted in leadership, personal, workplace
Tagged complaints, customer service, instructional design, training
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