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Tag Archives: complaints
Customer Service Follow-Up
After I posted my rant about customer service last week, I decided to Twitter-shame the two companies involved. I didn’t hit Spectrum too hard, but Office Depot? Yeah, they got zinged, and much to my surprise, they responded. Today I’ll … Continue reading
Is There a Customer Service Crisis, or Is It Just Me?
My time at Disney gave me a pretty thorough indoctrination into customer service. Not everyone gets that sort of training, I realize, and not everyone gets into jobs that require interaction with the public. Nevertheless, I’ve had a couple of … Continue reading
Posted in leadership, personal, workplace
Tagged complaints, customer service, instructional design, training
2 Comments
Legitimate vs. Entitlement Complaints
The current hot meme out there is to poke at white women of a certain age with a certain haircut (randomly named “Karen”) who act in an entitled/pushy manner and ask to see the manager. I’ve dealt with my share … Continue reading
How to Respond to Complaint Letters
Yesterday I had the opportunity to be a virtual “guest speaker” for a technical writing class at Iowa State University. In the follow-up discussions with the professor, I was asked additional questions about answering guest letters for the Walt Disney … Continue reading