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Category Archives: Technology
Video Games and Life Lessons
The last time I played video games on a regular basis, I had an Atari 2600; Defender and Pac-Man were still played on new machines in game rooms. Obviously that was a while ago. I tried playing some of the … Continue reading
Posted in freelancing, management, personal, Technology
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New Location Teething Problems
This past Saturday, I experienced another long phone call dealing with a customer service department. This seems to be a normal side effect of making a major change to one’s location or operations: expect teething problems as you get used … Continue reading
Customer Service Issues, Continued
Honestly, I hadn’t expected (or wanted) to discuss customer service multiple times this month (here and here), yet here I am again, offering a couple more anecdotes from my personal life to reflect on how customer service affects one’s business.
Getting Back Up to Speed
While a bit later than I’d like, Heroic Technical Writing is back in action after a 30-mile relocation. Last week I talked about my process for shutting down my business in preparation for moving. Today (tonight) I’ll be writing about … Continue reading
Posted in freelancing, management, personal, Technology, workplace
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The Forms Must Be Obeyed: Applying for a Mortgage
The amount of paperwork required to apply for a mortgage loan can be a little daunting and frustrating at times. Tomorrow I’ll be signing the paperwork that will make me the proud owner of a condominium in Winter Park, Florida. … Continue reading
Posted in documentation, personal, technical writing, Technology
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