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I write this blog out of the kindness of my heart, but contributions would be appreciated. If you become a regular contributor, I will conjure up bonus content or other bennies to make your contributions worth your while.
Category Archives: management
Customer Service Issues, Continued
I seem to have become a magnet for customer service headaches. That, or some companies are just likely to create them due to their operational circumstances, culture, or systems. At any rate, I will once again be touching on customer … Continue reading
Video Games and Life Lessons
The last time I played video games on a regular basis, I had an Atari 2600; Defender and Pac-Man were still played on new machines in game rooms. Obviously that was a while ago. I tried playing some of the … Continue reading
Posted in freelancing, management, personal, Technology
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What’s the Catch?
“You don’t get something for nothing” and “An offer too good to be true” are terms you hear occasionally in the business world. They reflect a bit of cynical wisdom that is worth noting if you are a freelance technical … Continue reading
Posted in clients, consulting, freelancing, management, personal, philosophy, volunteering, workplace
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Log Jams and the Five Whys in the Workplace
One of the concepts used in a class I edit is called “The Five Whys.” This is where you’ve got a problem in the workplace and ask why it’s happening. However, as the concept title indicates, there’s more to it … Continue reading
Posted in management, personal
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Getting Back Up to Speed
While a bit later than I’d like, Heroic Technical Writing is back in action after a 30-mile relocation. Last week I talked about my process for shutting down my business in preparation for moving. Today (tonight) I’ll be writing about … Continue reading
Posted in freelancing, management, personal, Technology, workplace
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