Blog Archives

When to Be Quiet, When to Speak Up

I freely confess that my biggest problems on the job have likely been the result of my own big mouth. Not as often as when I was in my twenties, but I still make mistakes occasionally. Other times I’ve screwed … Continue reading

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Customer Service with a Smile

My formative experiences in the working world were Osco Drug, where I worked as a clerk through high school and college, and the Walt Disney World Resort, where I worked in a variety of positions until my early 30s. Both … Continue reading

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Tech Writing Questions from a High School Robotics Team

My fiction-writing buddy Ciara Knight has a high-school-age son who’s participating in the FIRST Robotics  competition, where groups of students get together to create robots  that compete on some sort of timed activity. This year, the activity is space-themed, which … Continue reading

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You’ve Reached Your Peak–Now What?

The Olympics Are Over, but Tessa Virtue Is Just Getting Started It might have happened to you: you achieved something so great in your life or career that nothing you’ll ever do will ever match it for sheer accomplishment or … Continue reading

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Writing vs. Editing: Which One is for You?

Much of my work for the last year has been editing someone else’s existing content. I don’t mind this–it’s an opportunity to smooth out bumpy or clunky places and make the prose flow better. However, I didn’t realize how much … Continue reading

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